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Frequently Asked Questions

Unfortunately, replacement parts are unavailable, however if you believe you have received a faulty part please feel free to contact us via email on sales@tracer-tools.com or alternatively send us a message through Facebook or Instagram and we can try to resolve this for you.

To purchase our TRACER products outside of the UK please refer to our online stockist Wolfhound Direct or check sites such as Amazon and eBay which often have international sellers.

Yes, All of our TRACER markers are permanent

Our yellow leads are available in our replacement packs along with our graphite leads (4 x Graphite leads 2x Yellow leads). However, we do not currently sell these individually. You can find out more here.

We are unable to send out any free samples however you can purchase our products at a great price from your local stockist.

Unfortunately, no. Our influencer programmes select influencers and advertisers at our discretion only. If we think you’ll make a good fit, we will contact you.

You can purchase TRACER products from a range of stockists. Please click here follow to find your local stockist.

We advise you to visit your retailer with your proof of purchase and ask for a replacement.

The retailer will contact us and report the fault good. We no longer send out replacements directly to you. From the 30th April 2021, we no longer offer replacements or ever have issued a refund on our products. If you need help with your product, please contact us via our Facebook or Instagram or email us at Sales@tracer-tools.com as we may be able to offer you advice on fixing the issue you have.

Previously we have been known as ACER, however we have re-branded to TRACER

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